Refund & Return Policy

Refund & Return Policy for Galboo

Effective Date: 18/03/2026

At [Your Gadget Store Name], we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied, this Refund & Return Policy outlines your rights and options.

1. Returns Eligibility

You may request a return if:

  • The item is unused, in its original condition, and in original packaging

  • The return request is made within [14/30] days of delivery

  • You provide proof of purchase (receipt or order confirmation)

Non-returnable items include:

  • Opened or used electronic accessories (e.g., earbuds, hygiene-sensitive products)

  • Software, downloadable products, or gift cards

  • Items marked as final sale

2. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed to your original payment method within [5–10 business days]

  • Shipping fees are non-refundable unless the return is due to our error (defective or wrong item)

3. Exchanges

We replace items only if they are:

  • Defective

  • Damaged during shipping

  • Incorrectly delivered

To request an exchange, contact us at [Insert Contact Email].

4. Return Process

To initiate a return:

  1. Contact us at [Insert Email] with your order details

  2. Wait for return authorization and instructions

    • Orders can be canceled within [12/24 hours] of placement

    • Once an order has been shipped, it cannot be canceled and must go through the return process

      Ship 

      1. the item to the provided return address

      Note: Customers are responsible for return shipping costs unless the item is faulty or incorrect.

      5. Late or Missing Refunds

      If you haven’t received your refund:

      • Check your bank account again

      • Contact your payment provider (processing times may vary)

      • If the issue persists, contact us at [Insert Email]

      6. Damaged or Defective Items

      If you receive a defective or damaged product:

      • Notify us within 48 hours of delivery

      • Provide photos or videos as proof

      We will arrange a replacement or full refund at no additional cost.

      7. Order Cancellations

      Orders can be canceled within [12/24 hours] of placement

      Once an order has been shipped, it cannot be canceled and must go through the return process

       

    8. Contact Us

    For any questions regarding returns or refunds, please contact:

    [Your Gadget Store Name]
    Email: info.collins.a@gmail.com
    Address: info.collins.a@gmail.com

    By making a purchase from [Your Gadget Store Name], you agree to this Refund & Return Policy.